Fair Treatment of Financial Consumers
The Off-the-shelf Fair Treatment of Financial Consumers course helps financial institutions promote fairness, transparency, and integrity in customer dealings. It explains the Fair Treatment of Financial Consumers (FTFC) Policy issued by Bank Negara Malaysia in a clear and practical way, making it suitable for employees at all levels. As a result, staff gain the awareness and skills to ensure consistent, consumer-centric practices.
To improve engagement and retention, this course features short videos, real-world case scenarios, and knowledge checks. Learn more about our Off-the-shelf Fair Treatment of Financial Consumers e-Learning solution, or explore our Custom Compliance E-Learning Development if you need tailored training for your organisation.
Learning Objectives
- Define Fair Treatment of Financial Consumers (FTFC)
- Understand the 6 FTFC Principles
- Understand FTFC outcomes when employees and the Management play their roles